dbet's Frequently Asked Questions — all your answers in one place

When you open an account at dbet for the first time and deposit ৳500 or more, you are automatically considered for the welcome bonus. A 100% bonus on your first deposit is given, up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive another ৳1,000 as a bonus — making your total balance ৳2,000. No separate code or form needs to be filled out to claim the bonus.

Generally, once a bonus has been added to your account, the option to cancel it is limited. If you want to play without a bonus, let the support team know before making your deposit. For any bonus-related matter, contact our 24/7 live chat for a quick resolution.

No, the welcome bonus applies only once per account. If the same person tries to claim the bonus by opening multiple accounts, it will be considered a violation of dbet's rules and the account may be suspended. Play fair, stay safe.

Bets placed on slots, casino games, and fishing games generally count toward the wagering requirement. You need to wager 10 times the bonus amount — for example, if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before winnings from the bonus can be withdrawn. Note that wagering is calculated only on the bonus amount, not on the combined total of deposit plus bonus.

Although a 100% bonus is given on the first deposit, the maximum cap is ৳8,000. So if you deposit ৳18,000, your bonus will be ৳8,000 and your total balance will be ৳26,000. Depositing more than that will not increase the bonus beyond ৳8,000.

Yes. The dbet platform uses SSL encryption technology, which keeps your information and financial transactions fully secure. Your password, payment details, and personal information are transmitted through encrypted channels, making it impossible for third parties to access them.

Never. No dbet employee or support representative will ever ask for your bKash, Nagad, or Rocket PIN, OTP, or password. If someone asks for this information and claims to be a dbet representative, it is a fraud attempt — notify our support team immediately.

Absolutely. A strong and unique password is the first line of defense for your account. Create a password using a mix of upper and lowercase letters, numbers, and special characters, and do not use the same password on any other site. Changing your password regularly is also a good habit.

Fraudsters sometimes create fake sites that look like dbet. Always verify the dbet.mom URL in your browser's address bar and check that the connection is secure (HTTPS). Instead of logging in directly from a link received on social media or in a message, type the URL directly. If you notice anything suspicious, report it to our support team.

No, never share an OTP with anyone — not even someone you know or someone claiming to be a dbet representative. An OTP is your one-time-use security key. Sharing it can put both your account and your mobile banking at risk.

dbet offers two support channels: 24/7 live chat and email support — [email protected]. Live chat usually gives the fastest response, and for complex matters you can write in detail via email.

Yes, absolutely. dbet's support team is active seven days a week, twenty-four hours a day. Whether it's the middle of the night, early morning, or a holiday, you can talk directly to someone on live chat. There is no need to wait for a specific time of day.

To get a faster resolution, keep the following on hand: your registered mobile number or email, a brief description of the issue, the date and time (BST) of the game or transaction where the problem occurred, and any relevant screenshots if available. This helps the support team understand your situation quickly.

Yes. dbet's support team provides service in both Bengali and English. Write or speak in whichever language you are comfortable with — the support representative will respond in the same language.

Completely. All messages sent to [email protected] are protected under the privacy policy. Your account information or description of any issue is not shared with any third party.

The minimum withdrawal amount at dbet is ৳500. You can withdraw ৳500 or more through any method — bKash, Nagad, Rocket, or Upay. Withdrawal requests for amounts below this are not accepted.

No. For security and fraud prevention, withdrawals can only be sent to a bKash, Nagad, Rocket, or Upay wallet registered in your own name. Withdrawal requests to another person's account will be rejected.

dbet generally completes withdrawals within 30 minutes to 3 hours. In most cases it is faster than that. A slight delay may occur during high-traffic periods or when verification is needed — however, every request is processed with care.

Yes, but only once the wagering requirement is met. Before bonus winnings become withdrawable, you must wager the bonus amount × 10. Once that requirement is fulfilled, the winnings will be added to your main balance and can be withdrawn in the normal way.

Four withdrawal methods are available at dbet: bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is the same for each method — ৳500. You can withdraw to whichever wallet you prefer, as long as it is registered in your own name.