Your Information Privacy Is Our Responsibility

dbet is a trusted online betting and casino platform operated specifically for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how dbet collects your information, the purposes for which it is used, who it may be shared with, and the measures taken to keep your information secure.

This Policy applies to the dbet website and all of its services. By using our platform, you accept the terms of this Policy. If you disagree with any part of this Policy, please contact us before using our services.

We collect information from you in several ways. The categories of that information are listed below:

2.1 Information You Provide Directly

When you create an account on the dbet platform or use our services, you may provide the following information:

• Full name and date of birth
• Valid email address and mobile number
• Relevant documents for identity verification
• Payment-related information (bKash, Nagad, Rocket, or Upay number)
• Account login credentials

2.2 Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

• IP address and device information
• Browser type and version
• Browsing patterns on the website and page visit information
• Session duration and activity logs
• Information collected through cookies and similar technologies

2.3 Transaction-Related Information

Details of each of your financial transactions are securely recorded in our system. This includes deposit amounts, withdrawal requests, betting history, and the time and date of transactions.

dbet uses your personal information only for specific, legitimate purposes. We commit that your information will never be used for unnecessary or unauthorized purposes.

• Account Management: To create, verify, and manage your account.
• Identity Verification: To prevent fraud and unauthorized use.
• Service Delivery: To provide betting, gaming, and payment services without interruption.
• Customer Support: To resolve your complaints and queries.
• Ensuring Security: To prevent cyberattacks, fraud, and unauthorized access.
• Meeting Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To use analytical data to improve the quality of our services.
• Communications: To send important updates, policy changes, or account-related notifications.

dbet stores your information while maintaining the highest security standards. Our security infrastructure is described below:

4.1 Encryption Technology

All of your personal and financial information is kept secure using SSL (Secure Sockets Layer) encryption technology. The use of TLS protocol is ensured during data transmission.

4.2 Retention Period

Your information is retained for as long as your account is active and thereafter in accordance with applicable legal timeframes. After the specified period, data is securely deleted or anonymized.

4.3 Access Control

Only authorized personnel may access your information for specific, necessary purposes. All of our staff operate under confidentiality agreements and receive regular training.

dbet does not sell or rent your personal information. However, in certain circumstances, limited information may be shared with trusted third parties:

5.1 Payment Processors

Necessary information is provided to mobile financial services such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used only to process the specific transaction.

5.2 Technology Partners

Game providers (such as Pragmatic Play, Spribe, JILI, etc.) may receive limited session-related information to deliver their gaming services. These partners are governed by their own privacy policies.

5.3 Legal Requirements

Information may be disclosed to relevant authorities in the event of a court order, investigation, or legal obligation. Such disclosures are always made within the bounds of the law.

5.4 Fraud Prevention

Limited information may be exchanged with security agencies as needed to investigate fraud, money laundering, or other illegal activities.

Cookies are small text files stored in your browser. dbet uses cookies to improve platform functionality and personalize your user experience.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform. Without these, the site does not work properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyze how our website is being used so that we can make improvements.

6.2 Cookie Control

You can disable cookies through your browser settings. However, doing so may limit some features of the platform. Disabling essential cookies means you will not be able to log in or make transactions properly.

As a user of dbet, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, subject to legal and security obligations.
• Right to Restriction of Processing: In certain circumstances you may request that the processing of your information be limited.
• Right to Portability: You may request your information in a machine-readable format.
• Right to Object: You may object to certain processing of your information.

To exercise these rights, contact us by email at [email protected]. We will process your request within a reasonable time.

dbet provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

If we are informed or become aware that any person under the age of 21 is using our services, we will immediately close that account and delete the collected information in accordance with applicable law.

If you suspect that a minor has accessed our services, please notify us at [email protected].

The security of financial transactions on our platform is the highest priority. Your information remains fully encrypted when transacting using Bangladesh's popular mobile financial services — bKash, Nagad, Rocket, and Upay.

9.1 Transaction Data Storage

Your full payment number or PIN is never stored on our servers. Only the reference information necessary for the transaction is retained.

9.2 Suspicious Activity

If any unauthorized or suspicious transaction is detected on your account, our system identifies it automatically and the necessary action is taken. In such a situation, we will contact you immediately.

dbet may update this Privacy Policy from time to time. For any significant changes to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• The "Last Updated" date will be noted in the revised policy.

Continued use of the platform after an update will be taken as your acceptance of the revised policy. If you do not agree with the changes, you may contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated support team provides assistance in both Bengali and English.

Email: [email protected]

24/7 live chat support is available directly on our website.

We take every privacy-related request seriously and respond as quickly as possible. Your trust is our most valuable asset.